Customer satisfaction is our highest priority. If, within 30 days after you receive one of our gifts, you want to return or exchange it, just follow the easy steps below. Upon receipt of the return, we will exchange or replace the gift or refund the price of the gift (not including shipping, handling or gift wrap charges) to the credit card used for the purchase, whichever you prefer. The return period for gifts purchased from November 15-December 31 is extended through January 31st.
Refunds are not available for custom-ordered items. However, if we have made an error or if the custom-ordered item is defective, we will replace the item with a corrected version at no additional charge (once the incorrect or defective item has been returned to us).
Steps to take if you are returning a gift:
Email us that you are returning the gift and tell us whether you want a replacement, exchange or refund. Carefully re-pack the gift for reshipment. Include a copy of your email citing the order date and reference number in the shipping box.
If the item you received was damaged or was not the correct product, let us know and we will arrange for the item to be picked up. A replacement will be shipped when we receive the return.
Nauti Nell reserves the right to ship merchandise by USPS, FedEx or UPS. Please make sure we have your street address for FedEx or UPS and your mailing address for USPS.
Free Shipping: Jewelry
All jewelry orders over $25 will be shipped free of charge, with a $5.00 handling charge per order and per delivery address. For orders under $25, shipping is $7.95 per address, with no handling charge.
Free Shipping: Books & Other Media
Books and media incur a handling charge of $5.00 per order and per delivery address. Shipping is free for any number of books. Books, CD's, and videos will be shipped via USPS media mail. Please include your mailing address in your order.
Shipping Rates, per shipping address
- Cedar mats: $10 for one, $15 for two or more
- Lamps: from $9.95 to $24.95 each
- Jewelry orders under $25: $7.95
- Tervis: orders under $50: $10. Over $50, free shipping.
We ship UPS, USPS and FedEx Ground to destinations in the U.S.
Depending on the product, we ship USPS Priority or Media Mail, or UPS/FedEx Ground. Shipping charges shown online are for these services. If you need a faster or a different method of delivery, please email or call us.
Orders will be shipped within 48 hours.
Personalized items or custom-made items such as Tervis Tumblers will add 7 days to shipping time.
Ground delivery in 2-8 business days, depending on the distance from central Virginia. Media Mail 6-8 business days. Priority Mail 3-5 business days.
For faster delivery, email and we will quote a shipping charge for the service you need.
We offer free delivery in the Deltaville area. You may also pick up your order at our store during our regular business hours.
Gift bagging offered at $4.95 per package.